In a case in which you’re unable to see the order status, then you can get some tips and tricks by watching some helpful vids on Youtube or you can try an alternative route by dialing the Verizon phone number and having a convo with the tech expert to get the issue resolved.
https://www.verizon-wirelesscustomerservice.com/blog/dial-verizon-wireless-phone-number-for-quick-solutions/